COMMON QUESTIONS
How do I set up Bergmann's
free pick-up and delivery at my home?
Call Bergmann's main number
703-247-7600 between 8:00 a.m. and 3:00 p.m. Monday
through Friday, a representative will take down your
name and address and inform you of the various payment
plans.
What payment plans does Bergmann's offer?
You can pay with your VISA, MasterCard and Discover card,
or arrange a convenient Bergmann's house account, which
is set up on a 30-day payment plan.
Once service to
your home is set up, what happens next?
You and your route salesman will determine what type of
delivery service and frequency you need… once a month…once
a week… or two or three times a week. Items to be
cleaned or laundered can be left on your porch or hung
on the door in the special bag provided by Bergmann's.
Your order will be picked up on designated days and then
returned freshly cleaned and pressed on the next scheduled
pick-up/delivery day.
What should I do
if my order is missing an item or I find something as small
as a cracked button on a shirt or blouse?
At Bergmann's we are constantly striving for quality control
in every department. You can rest assured that Bergmann's
will find the missing item, replace the cracked button
and deliver the completed order on the next scheduled pick-up/delivery
day.
What happens if
I go on vacation or there is a national holiday on the
day of my pick-up/delivery?
You have several options. You can speak directly with your
route salesman or you can call our customer service department
to reschedule your pick-up/delivery while you are on vacation.
Bergmann's observes all national holidays and when the
holiday falls on a weekday, Bergmann's will pick-up/deliver
the next day.
If I have a suggestion or comment, who
do I speak to?
We'd love to hear from you! Feel free to talk directly
with your route salesman in person or call Bergmann's customer
service department on 703-247-7600 between 8:00 a.m. and 3:00 p.m. Monday
through Friday. And remember… Bergmann's fourth generation
family team members are here to answer any of your concerns
or comments.
What if I have a question about my invoice
or statement?
Call Bergmann's on 703-247-7600 between 8:00 a.m. and 3:00 p.m. Monday
through Friday and ask for the Accounting Department. They will assist
you with any questions you may have.
Besides dry-cleaning and laundry what
other services does Bergmann's provide?
At Bergmann's we like to say…"We clean everything
in your home but the walls." All types of rugs, including
those cherished Orientals, wall-to-wall carpet, draperies,
upholstered furniture, table linens, blankets, quilts,
spreads and we even electronically clean the feathers in
your pillows, then gently blow them into a brand new ticking.
In addition, Bergmann's has separate set-up to take care
of fire and smoke restorations, flood and water damage,
expert suede and leather cleaning and fur cleaning, glazing,
restoration and storage.
Any additional questions? Send
an email to Jeff.Bergmann@Bergmanns.com
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